Frequently Asked Questions
IS THIS DEVICE EASY TO HOOK UP?
Yes! Simply plug it in, login and go! If there is a problem, give us a call or email us and we will help you out.
HOW DOES YOUR DEVICE COMPARE TO SATELLITE?
Satellite has a higher latency, so it’s more difficult to remote into another computer.
Inclement weather will affect the signal and the internet could be out until the weather clears.
DO I HAVE TO SIGN A CONTRACT? CREDIT CHECK?
Our plans require no contract and no credit checks but there is a service agreement. This is a month-to-month plan. Each payment pre-pays for your next 30 days of service. You may cancel your subscription with us at any time.
CAN I RETURN IT IF IT DOESN’T WORK?
If the device does not connect or is slower than expected, this most likely means a lack of LTE coverage at your location; or the cellular tower your device is connecting is congested from high usage. (let us know immediately so you can void a $25 restocking fee). Whatever the reason, our 14-Day No Risk Return Policy has you completely covered. Simply return your device for a refund.
WHAT ARE THE SPEEDS OF YOUR DEVICES?
The speeds of all of our devices depend entirely on how close you are to AT&T cell towers in your area. We have had reports of over 80 Mbps from those who are close to a cell tower all the way down to 1 Mbps for those who are several miles away from a tower.
IS IT TRULY "UNLIMITED"?
Although the carriers do not provide hard data caps or limits of potential usage in the description of the plans they provide, Carriers monitor the networks constantly for traffic and congestion issues. 4G LTE data plans are provisioned on a shared network and the carriers guard against any one user detrimentally impacting other users. The carriers will act to control this detrimental impact by slowing speeds, restricting use, and worst case, canceling service without warning or notice as they see fit.
Unlimited does not mean unlimited data at unlimited speeds. Nor does it include super-heavy usage (e.g. uploading or downloading games, game updates, or large files in a short time period). These plans typically provide a reasonable amount of data usage in a steady, moderate usage pattern.
Carriers continuously monitor their networks for “spikes” in data usage which they may see this as a malicious attack on their network. As a result, carriers seek to mitigate such “attacks” by limiting traffic identified as potentially harmful and therefore degrading to the quality of their service (see de-prioritization). To avoid this situation, we recommend to always use data wisely and treat it like a utility. Moderate, steady usage is best.
WHAT IS DE-PRIORITIZATION?
As a direct consequence of the repeal of Net-Neutrality, carriers use “data de-prioritization” as a way to manage limited bandwidth in densely populated areas with high data consumption (cities, for example). Users with higher data usage (e.g. streaming) may experience de-prioritization during peak times. Data de-prioritization is intended not only to allow lower data users to enjoy high speed data but also to ensure network bandwidth is available for emergency services and other high-priority traffic . Fortunately, de-prioritization usually only occurs for short periods of time (a matter of minutes or hours), not until the end of the billing cycle.
I LIVE IN A RURAL AREA, AND TRAVEL QUITE A BIT. CAN I TAKE IT WITH ME?
(STRICTLY UNITED STATES USAGE ONLY) Our portable wireless device can be used “on the move”. We have tested them on interstates as passengers, and they work well. We recommend you use it in a hotel as it is a secure network. There are times in remote areas or when surrounded by valleys/mountains where the signal will cut out. However, if you are on open roads with many cell towers then it is relatively steady. Think of our devices like your cell phone, you have coverage most of the time but not all the time. We recommend using it in one place overall but traveling with these are quite nice. Just do not expect perfect, constant signal. It also must remain plugged into a power source (an optional 12v car charger is available from the manufacturer or Amazon). You can purchase a battery bank from Amazon. This device offers a mobile internet solution for 10 or less connected devices.
ONCE I SIGN UP FOR THE PORTABLE DEVICE PLAN, DO I OWN THE DEVICE?
Yes, the device is included in your membership/sign-up fee. You may cancel your subscription with us at any time. There are no cancellation fees!
CAN I CONNECT UP OTHER DEVICES (PRINTER, LAPTOP, IPAD) DIRECTLY TO THE PRODUCT?
Yes, there are 4 available ports that can be used to hardwire in other devices; such as a printer, a laptop, etc.
CAN I PURCHASE JUST A SIM CARD?
Yes, a sim card can be purchased by itself, on a pre-paid month to month plan. It must be used on an AT&T or Verizon data compatible device.
DO YOU HAVE 5G SIM CARDS?
Yes, we offer 5G SIM cards. Please ensure your existing device supports 5G and the AT&T cellular tower(s) in your area offer 5G service.
If you are an existing customer, please open a ticket to request upgrading your 4G SIM to 5G SIM card.
ARE THERE ANY HIDDEN FEES?
No! There are no overage charges or hidden fees whatsoever.
What We Offer
With our plans, you will enjoy great benefits like unlimited Internet access at home, work or on the go with no data limits or contracts.
Internet Access Only
This plan is geared toward customers who currently own their own wireless device* and only require the data plan of unlimited wireless Internet access. You will receive a SIM card (or can activate an existing SIM card) to enable your existing wireless device to access high-speed Internet at home, work and on the go (eg boats, RV, etc). Under this plan, customers are responsible for setting up and configuring their wireless device.
(*Wireless device must be compatible with AT&T cellular network)
Device + Internet Access
This plan includes everything a customer needs to get unlimited high-speed wireless Internet access at home, work and on the go. It includes a wireless router (MoFi) as well as an activated SIM card capable of receiving wireless Internet access using AT&T cellular network.