FAQs

Satellite has a higher latency, so it’s more difficult to remote into another computer.

Inclement weather will affect the signal and the internet could be out until the weather clears.

Our plans require no contract and no credit checks but there is a service agreement. This is a month-to-month plan. Each payment pre-pays for your next 30 days of service. You may cancel your subscription with us at any time.

If the device does not connect or is slower than expected, this most likely means a lack of LTE coverage at your location; or the cellular tower your device is connecting is congested from high usage. Whatever the reason, our 14-Day No Risk Return Policy has you completely covered. Simply return your device for a refund.

SIM card only plans are sold as is.  You are responsible for you own device and can be canceled before the next billing cycle.

The speeds of all of our devices depend entirely on how close you are to the carriers cell towers in your area. We have had reports of over 80 Mbps from those who are close to a cell tower all the way down to 1 Mbps for those who are several miles away from a tower.

As a direct consequence of the repeal of Net-Neutrality, carriers use “data de-prioritization” as a way to manage limited bandwidth in densely populated areas with high data consumption (cities, for example). Users with higher data usage (e.g. streaming) may experience de-prioritization during peak times. Data de-prioritization is intended not only to allow lower data users to enjoy high speed data but also to ensure network bandwidth is available for emergency services and other high-priority traffic . Fortunately, de-prioritization usually only occurs for short periods of time (a matter of minutes or hours), not until the end of the billing cycle.

(STRICTLY UNITED STATES USAGE ONLY) Our portable wireless device can be used "on the move". We have tested them on interstates as passengers, and they work well. We recommend you use it in a hotel as it is a secure network. There are times in remote areas or when surrounded by valleys/mountains where the signal will cut out. However, if you are on open roads with many cell towers then it is relatively steady. Think of our devices like your cell phone, you have coverage most of the time but not all the time. We recommend using it in one place overall but traveling with these are quite nice. Just do not expect perfect, constant signal.  It also must remain plugged into a power source (an optional 12v car charger is available from the manufacturer or Amazon).  You can purchase a battery bank from Amazon. This device offers a mobile internet solution for 10 or less connected devices.

The Cradlepoint is a leased device with NetCloud warranty. After 3 years of service the device is yours with 2 more years of NetCloud. All of the other device are included in your membership/sign-up fee.  You may cancel your subscription with us at any time. There are no cancellation fees!

The Cradlepoint is a leased device with NetCloud warranty. After 3 years of service the device is yours with the option of 2 more years of NetCloud. All of the other device are included in your membership/sign-up fee.  You may cancel your subscription with us at any time. There are no cancellation fees!

Yes, there are 4 available ports that can be used to hardwire in other devices; such as a printer, a laptop, etc.

Yes, a sim card can be purchased by itself, on a pre-paid month to month plan.  It must be used on a carrier compatible device.

You are guaranteed the subscribed plan data limit. Any data above your subscribed plan would depend on the carrier fair usage policy.

If you have used all of your plan data for the month, you can do one of the following:

• Option 1: You can wait until your next month billing cycle when your data resets back to your subscribed plan limits, or
• Option 2: You can call us to discuss other upgrade options to get additional data.

If you wish to subscribe to a RED Data Plan, please refer to the Supported Devices PDF for a list of approved supported devices applicable to the RED Data Plans.