Support

The Internet speeds you can expect depend entirely on how close you are to AT&T cell towers in your area. We have had reports of over 80 Mbps from those who are close to a cell tower all the way down to 1 Mbps for those who are several miles away from a tower.

Although the carriers do not provide hard data caps or limits of potential usage in the description of the plans they provide, Carriers monitor the networks constantly for traffic and congestion issues. 4G LTE data plans are provisioned on a shared network and the carriers guard against any one user detrimentally impacting other users. The carriers will act to control this detrimental impact by slowing speeds, restricting use, and worst case, canceling service without warning or notice as they see fit.
Unlimited does not mean unlimited data at unlimited speeds. Nor does it include super-heavy usage (e.g. uploading or downloading games, game updates, or large files in a short time period). These plans typically provide a reasonable amount of data usage in a steady, moderate usage pattern.
Carriers continuously monitor their networks for “spikes” in data usage which they may see this as a malicious attack on their network. As a result, carriers seek to mitigate such “attacks” by limiting traffic identified as potentially harmful and therefore degrading to the quality of their service (see de-prioritization). To avoid this situation, we recommend to always use data wisely and treat it like a utility. Moderate, steady usage is best.

As a direct consequence of the repeal of Net-Neutrality, carriers use “data de-prioritization” as a way to manage limited bandwidth in densely populated areas with high data consumption (cities, for example). Users with higher data usage (e.g. streaming) may experience de-prioritization during peak times. Data de-prioritization is intended not only to allow lower data users to enjoy high speed data but also to ensure network bandwidth is available for emergency services and other high-priority traffic . Fortunately, de-prioritization usually only occurs for short periods of time (a matter of minutes or hours), not until the end of the billing cycle.

(STRICTLY UNITED STATES USAGE ONLY) Our portable wireless device (MoFi) can be used "on the move". We have tested them on interstates as passengers, and they work well. We recommend you use it in a hotel as it is a secure network. There are times in remote areas or when surrounded by valleys/mountains where the signal will cut out. However, if you are on open roads with many cell towers then it is relatively steady. Think of our devices like your cell phone, you have coverage most of the time but not all the time. We recommend using it in one place overall but traveling with these are quite nice. Just do not expect perfect, constant signal.  It also must remain plugged into a power source (an optional 12v car charger is available from the manufacturer or Amazon).  You can purchase a battery bank from Amazon. This device offers a mobile internet solution for 10 or less connected devices.

Satellite has a higher latency which makes certain Internet capabilities slow. Also, Satellite can be impacted by weather which can affect the signal and the internet could be out until the weather clears.

With our plans, there are none of the above issues as with Satellite Internet service.