Questions?

Simply plug it in, log in, and go! If there is a problem, give us a call or email us, and we will BE happy to help you out.

Satellite service is typically more costly and requires additional equipment. Satellite also has a higher latency, the delay in the signal, making it more difficult to share the signal with multiple devices. Finally, inclement weather and even some structures can affect a satellite signal. 

There is no contract and no credit check, but there is a service agreement. This is a month-to-month plan. Each month you will pre-pay for your next 30 days of service. If you cancel your service, you must do it by the 20th of the month to avoid next months renewal. 

Wireless Solutions LLC offers a 14-day no-risk guarantee—if you’re not satisfied, we’ll refund your full subscription amount and equipment cost, minus the activation fee, $2.99 regulatory fee, shipping, and taxes. Your 14-day period starts the day your payment is processed, not when you receive the equipment. We recommend testing the system as soon as it arrives so we can assist with any troubleshooting if needed.

You MUST CALL OUR SUPPORT CENTER at 540-870-1955 or email us from the email address we have on file to CANCEL your service. Upon completion of this call/email,  you will receive emailed confirmation of your cancellation. For security purposes, we will not cancel service unless we speak with the account owner, or we receive legal confirmation that the account owner is not able to present themselves.

Once you have canceled, we ask that you please return the equipment with all the original parts, and the original packaging. Shipping is the responsibility of the customer.

Equipment Return:

Attn: Returns
Wireless Solutions LLC
101 Founders Way, Suite 8
Strasburg, VA 22657
540-870-1955

We will issue your refund for the cost of hardware and subscription upon receipt of items. Please call us at 540-870-1955 with any questions in regard to this policy. After the 14-day period, the customer is no longer eligible for a refund.

If the gateway does not connect or is slower than expected, this likely means a lack of LTE coverage at your location or the cellular tower your device is connecting is congested with high usage. 

Whatever the reason, our 14-Day, No-Risk Return Policy has you completely covered. Simply return your device for a refund.

Your speed depends entirely on how close you are to a carrier’s cell tower in your area. We have had reports of over 100Mbps from those who are close to a cell tower to 5 Mbps for those who are several miles away.

As a direct consequence of the repeal of Net-Neutrality, carriers use “data de-prioritization” as a way to manage limited bandwidth in densely populated areas with high data consumption (cities, for example). 

Users with higher data usage (e.g. gaming) may experience de-prioritization during peak times. Data de-prioritization is intended not only to allow lower data users to enjoy high speeds but also to ensure network bandwidth is available for emergency services and other high-priority traffic. 

Fortunately, de-prioritization usually only occurs for short periods of time (a matter of minutes or hours). Unless you are flagged for excessive usage ( over a TB).

Please note that our service is for U.S. use only. 

Our portable wireless gateways can be used “on the move.” We have tested the gateways on interstates as passengers, and they work well. There are times in remote areas or when surrounded by valleys/mountains where the signal will cut out. However, if you are on open roads with many cell towers, service should be relatively steady. 

We recommend using your gateway at a hotel or campground (instead of free or public Wi-Fi) as it is a secure network. Each gateway provides mobile internet for many connected devices.

Think of our service like your cell phone: you have coverage most of the time but not all the time. You can travel with your gateways but do not expect a perfect, constant signal everywhere.  

Please note, your gateways must remain plugged into a power source (an optional 12v car charger is available from the manufacturer or Amazon).  You can also purchase a battery bank from Amazon. 

Our Gateways are a leased device that is included with your sign up fee. If you cancel your service you must return the Gateway to avoid any additional charges. You may cancel your subscription at any time without a cancellation fee.

Yes, 4 ports on each gateway can be used to hardwire in other devices, such as a printer or a laptop.

Yes, a sim card can be purchased by itself with a pre-paid month-to-month plan.  It must be used on a carrier-compatible gateway.

You are guaranteed the data limit on your subscribed plan. Any data above your subscribed plan would depend on the carrier’s fair usage policy.

Unlimited does not mean unlimited data at unlimited speeds. Nor does it include super-heavy usage (e.g. uploading or downloading games, game updates, or large files in a short time period). These plans typically provide a reasonable amount of data usage in a steady, moderate usage pattern.

Carriers continuously monitor their networks for “spikes” in data usage which they may see as a malicious attack on their network. As a result, carriers seek to mitigate such “attacks” by limiting traffic identified as potentially harmful by degrading the quality of their service (de-prioritization). To avoid this situation, we recommend always using data wisely and treating it like a utility. Moderate, steady usage is best.

If you have used all of your data for the month, you have two options: You can wait until the next month’s billing cycle when your data resets or you can call us to upgrade and get additional data.

It can be challenging to pinpoint your exact data usage, but on average, households consume around 500GB of data each month, and this figure tends to increase annually.