We’ve Got Answers
Check out some of our frequently asked questions below, you might find what you’re looking for.
How do I install my gateway?
Simply plug it in, log in, and go! If there is a problem, give us a call or email us, and we will BE happy to help you out.
How does this service compare to a satellite service provider?
Satellite service is typically more costly and requires additional equipment. Satellite also has a higher latency, the delay in the signal, making it more difficult to share the signal with multiple devices. Finally, inclement weather and even some structures can affect a satellite signal.
Do I have to sign a contract? Credit Check?
There is no contract and no credit check, but there is a service agreement. This is a month-to-month plan. Each month you will pre-pay for your next 30 days of service. You may cancel your subscription with us at any time.
Can I return my equipment if it doesn’t work?
If the gateway does not connect or is slower than expected, this likely means a lack of LTE coverage at your location or the cellular tower your device is connecting is congested with high usage.
Whatever the reason, our 14-Day, No-Risk Return Policy has you completely covered. Simply return your device for a refund.
What speed can I expect?
Your speed depends entirely on how close you are to a carrier’s cell tower in your area. We have had reports of over 80 Mbps from those who are close to a cell tower to 5 Mbps for those who are several miles away.
What is de-prioritization?
As a direct consequence of the repeal of Net-Neutrality, carriers use “data de-prioritization” as a way to manage limited bandwidth in densely populated areas with high data consumption (cities, for example).
Users with higher data usage (e.g. streaming) may experience de-prioritization during peak times. Data de-prioritization is intended not only to allow lower data users to enjoy high speeds but also to ensure network bandwidth is available for emergency services and other high-priority traffic.
Fortunately, de-prioritization usually only occurs for short periods of time (a matter of minutes or hours), typically at the end of the billing cycle.
Can I take my gateway with me when I travel?
Please note that our service is for U.S. use only.
Our portable wireless gateways can be used “on the move.” We have tested the gateways on interstates as passengers, and they work well. There are times in remote areas or when surrounded by valleys/mountains where the signal will cut out. However, if you are on open roads with many cell towers, service should be relatively steady.
We recommend using your gateway at a hotel or campground (instead of free or public Wi-Fi) as it is a secure network. Each gateway provides mobile internet for up to 10 connected devices.
Think of our service like your cell phone: you have coverage most of the time but not all the time. You can travel with your gateways but do not expect a perfect, constant signal everywhere.
Please note, your gateways must remain plugged into a power source (an optional 12v car charger is available from the manufacturer or Amazon). You can also purchase a battery bank from Amazon.
Do I own my gateway?
Our Gateway is included with your sign up fee. The Verizon Cube is a lease device that must be returned if service is cancanceled to avoid any additional charges. You may cancel your subscription at any time without a cancellation fee.
Can I connect up other devices (printer, laptop, iPad) directly to the product?
Yes, 4 ports on each gateway can be used to hardwire in other devices, such as a printer or a laptop.
Can I purchase just a SIM card?
Yes, a sim card can be purchased by itself with a pre-paid month-to-month plan. It must be used on a carrier-compatible gateway.
What are the data caps on each plan?
You are guaranteed the data limit on your subscribed plan. Any data above your subscribed plan would depend on the carrier’s fair usage policy.
Unlimited does not mean unlimited data at unlimited speeds. Nor does it include super-heavy usage (e.g. uploading or downloading games, game updates, or large files in a short time period). These plans typically provide a reasonable amount of data usage in a steady, moderate usage pattern.
Carriers continuously monitor their networks for “spikes” in data usage which they may see as a malicious attack on their network. As a result, carriers seek to mitigate such “attacks” by limiting traffic identified as potentially harmful by degrading the quality of their service (de-prioritization). To avoid this situation, we recommend always using data wisely and treating it like a utility. Moderate, steady usage is best.
What happens when I reach my plan data limit for the month?
If you have used all of your data for the month, you have two options: You can wait until the next month’s billing cycle when your data resets or you can call us to upgrade and get additional data.
How much data should I expect to use each month?
It can be challenging to pinpoint your exact data usage, but on average, households consume around 500GB of data each month, and this figure tends to increase annually.
|Streaming in Standard Quality for 2 hours
|Streaming in HD Quality for 2 hours
|Streaming in 4K Quality for 2 hours
|Music streaming for 2 hours
|Receiving approximately 120 emails per day
|Spending 2 hours daily on social media
|1 hour of video conferencing or FaceTime
|6 hours of web browsing
|Operating smart home devices (e.g., security cameras) for 8 hours
|Gaming for 2 hours (excluding downloads)
|The average household typically uses Netflix for about 2 hours a day.
|Downloading Call of Duty requires approximately 120GB of data.
|Device and computer updates may demand 50GB or more of data.
|Data consumption by security systems varies based on your specific settings.